Returns

Returns Policy

Mysentials makes every effort to ensure goods purchased arrive in an undamaged state and according to your order details. If an item/s you receive is/are damaged or there is a discrepancy with your order, please contact us immediately via email info@mysentials.com.au

WHAT can be returned?

Faulty goods can be returned for full credit.

For change of mind returns, goods must be returned in a state that allows for the resale of that item at the customer’s expense.

WHEN do items need to be returned by?

Within 14 days of purchase.

WHERE do items need to be returned to?

Items must be returned to our postal address – PO Box 195, Parkwood WA 6147

HOW do customers return item(s)?

You must contact us immediately at info@mysentials.com.au to discuss the concern with your item(s) and why you wish to return it. Once refunds are approved, credit for refunds will be processed in same method as they were paid.

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